Substitution Policy

Substitutions of flowers or containers may occasionally be necessary because of availability and market conditions. Substitutions will always be of same or higher value, at no additional cost to you.

Unless instructed otherwise, we occasionally make substitutions to ensure on-time delivery of your order; this may occur if one or more items is not immediately available to make up your order, especially if it appears that your order may be time sensitive. A few examples are birthday, anniversary, new baby, funeral, etc.